About Tourcan

Tourcan Vacation Inc. is a Canadian tour operator based in Toronto, Ontario. They have been in business for over 30 years and offer a variety of tours to destinations all over the world, including Africa, Asia, the Middle East, South and Central America, the South Pacific, Turkey, and Greece.

Tourcan Vacations is known for both corporate or organizational travel and individual or group adventures. Tourcan Vacations stands out by delivering value-for-money vacations coupled with meticulous planning, professional customer care, and a personalized touch. The company's commitment to excellence extends beyond the ordinary, exemplified by a team of passionate travel experts dedicated to comprehending each customer's unique travel aspirations.

Problem Statement

Tourcan Vacations, amid significant growth and a widening customer base, grapples with operational challenges, especially in managing intricate tasks related to corporate travel and concurrent bookings. Previous attempts with a less user-friendly product led to a return to conventional Excel sheets, impeding collaboration among departments.

The absence of automation further complicates matters, hindering efficient handling of expanding operations. There's a clear demand for a specialized solution addressing Tourcan's diverse needs, emphasizing enhanced collaboration, streamlined automation, and improved user-friendliness compared to past systems. This solution must also prioritize security measures to meet the complex requirements of Tourcan Vacations' evolving landscape.

Objectives

From revolutionizing operational efficiency to ensuring data security and elevating customer satisfaction, our objectives encompass a holistic enhancement of Tourcan Vacation's backbone, contributing to its overall business performance. 

Ideation

The ideation process for the Tourcan Vacation Backoffice system began by meticulously identifying challenges within the back-office operations. This involved understanding workflow inefficiencies, data management issues, communication gaps, and the need for process automation. Through in-depth research, including meetings with back-office staff, insights were gathered from various files, documents, Excel sheets, and other media.

The next step involved the creation of multiple wireframes based on client feedback and evolving insights. These wireframes underwent iterative refinement, addressing specific concerns raised by clients and fine-tuning features accordingly. The wireframes serve as a visual blueprint for the Tourcan Backoffice system, illustrating the proposed solutions to identified challenges.

Following consensus on the wireframes, the ideation process transitioned to the development of user stories. These narratives vividly depicted how the Tourcan Backoffice software would alleviate challenges and enhance operational efficiency. Simultaneously, prototypes were created to visually and functionally represent the envisioned features. These prototypes underwent rigorous validation with stakeholders to ensure alignment with their needs.