Tourcan - Vacation
Backoffice system

The all-in-one travel management solution for a
seamless travel experience.
case study

About Tourcan

Tourcan Vacation Inc. is a Canadian tour operator based in Toronto, Ontario. They have been in business for over 30 years and offer a variety of tours to destinations all over the world, including Africa, Asia, the Middle East, South and Central America, the South Pacific, Turkey, and Greece.

Tourcan Vacations is known for both corporate or organizational travel and individual or group adventures. Tourcan Vacations stands out by delivering value-for-money vacations coupled with meticulous planning, professional customer care, and a personalized touch. The company's commitment to excellence extends beyond the ordinary, exemplified by a team of passionate travel experts dedicated to comprehending each customer's unique travel aspirations.


Tourcan Vacation Inc.



Project Type

Web Application


June 2023 - December 2023

Jun - Dec 2023


Problem Statement

Tourcan Vacations, amid significant growth and a widening customer base, grapples with operational challenges, especially in managing intricate tasks related to corporate travel and concurrent bookings. Previous attempts with a less user-friendly product led to a return to conventional Excel sheets, impeding collaboration among departments.

The absence of automation further complicates matters, hindering efficient handling of expanding operations. There's a clear demand for a specialized solution addressing Tourcan's diverse needs, emphasizing enhanced collaboration, streamlined automation, and improved user-friendliness compared to past systems. This solution must also prioritize security measures to meet the complex requirements of Tourcan Vacations' evolving landscape.


From revolutionizing operational efficiency to ensuring data security and elevating customer satisfaction, our objectives encompass a holistic enhancement of Tourcan Vacation's backbone, contributing to its overall business performance. 

Automation for Efficiency

Introduce automation to critical tasks, especially in the management of corporate travels and bookings, reducing manual workload and minimizing errors. 

User-Friendly Interface 

Design an intuitive and user-friendly interface that allows staff members to quickly adapt to the new system. 

Streamlining Operations

Optimize and streamline the internal processes of Tourcan Vacations, minimizing redundancies and enhancing overall operational efficiency. 

Enhanced Collaboration

Facilitate seamless collaboration among staff members across various departments, fostering a culture of communication and information sharing

Data Security Assurance

Implement robust security protocols to safeguard customer information, ensuring compliance with data protection regulations and building trust with stakeholders.

Real-Time Decision Support

Empower decision-makers with real-time data through comprehensive reporting and analytics features, facilitating data-driven decision-making for strategic choices. 

Productivity Boost

Increase the productivity of Toucan staff by providing user-friendly tools and features that simplify complex tasks and enable focus on high-value activities. 


The ideation process for the Tourcan Vacation Backoffice system began by meticulously identifying challenges within the back-office operations. This involved understanding workflow inefficiencies, data management issues, communication gaps, and the need for process automation. Through in-depth research, including meetings with back-office staff, insights were gathered from various files, documents, Excel sheets, and other media.

The next step involved the creation of multiple wireframes based on client feedback and evolving insights. These wireframes underwent iterative refinement, addressing specific concerns raised by clients and fine-tuning features accordingly. The wireframes serve as a visual blueprint for the Tourcan Backoffice system, illustrating the proposed solutions to identified challenges.

Following consensus on the wireframes, the ideation process transitioned to the development of user stories. These narratives vividly depicted how the Tourcan Backoffice software would alleviate challenges and enhance operational efficiency. Simultaneously, prototypes were created to visually and functionally represent the envisioned features. These prototypes underwent rigorous validation with stakeholders to ensure alignment with their needs. 

Final Design

In Phase 1 of the Tourcan Vacation Backoffice system, our focus was on addressing the challenges associated with corporate or group travels and administrative tasks. This phase aimed at optimizing internal processes, minimizing redundancies, and fostering enhanced collaboration among staff across different departments. 

As we transition into Phase 2, our upcoming objectives extend to individual travel, broadening the scope of our solution to cater to the diverse needs of Tourcan Vacations. A crucial aspect of the upcoming phase is the seamless migration of data from Tourcan Vacation's existing system to the new one. This process will ensure continuity in operations while leveraging the advanced features and capabilities of the updated system. The migration strategy will be meticulously planned and executed to minimize disruptions, safeguard customer information, and ensure compliance with data protection regulations. 

Final Product Design


Tourcan Final Product

Tech Stack

These are the technology tools and platforms utilized to construct and sustain our project,
ensuring transparency and clarity.


Client’s Thoughts

“We developed a great relationship with team Upview and their dedication to our products is
evident in all aspects of the sites. We appreciate their attention to detail and creative approach to
solve our problems. ”


Adam Spears
CEO, GIVE Group Pvt Ltd.

  • Introduction
  • Problem
  • Objectives
  • Ideation
  • Final Design
  • Tech Stack
  • Client’s Thoughts

Related Projects


Lab Autory Dashboard UI Design

Read More

Peppynest E-commerce Platform

Read More

Tourcan Vacations Backoffice System

Read More

Give - Online Entrepreneurship Platform

Read More

Let’s talk about your idea !

Let’s talk about
your idea !

Arrange a quick consultation with our specialists at your convenience. We are committed to
providing expert guidance and tailored solutions for your software development needs.

Arrange a quick consultation with our
specialists at your convenience. We are
committed to providing expert guidance and
tailored solutions for your software
development needs.

Arrange a quick consultation with our specialists at your convenience. We are committed to providing expert guidance and tailored solutions for your software development needs.